Terms and Conditions

Last Revised: 07/12/2025

Company: WisemateUK LTD, registered in England & Wales

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Wisemate website, platform, and services ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

2. Services

A. Wisemate provides AI-powered agents designed to support businesses with sales, customer service, and related functions.

B. We may update or modify our Services at any time to improve functionality or comply with legal obligations.

3. Eligibility

A. You must be at least 18 years old to use our Services.

B. By signing up, you confirm you have the authority to enter into this agreement on behalf of yourself or your organisation.

4. Accounts

A. You are responsible for maintaining the confidentiality of your login details.

B. You must notify us immediately of any unauthorised use of your account.

5. Fees and Payment

A. Our pricing and payment terms are available on our website.

B. Fees are payable in advance, unless otherwise agreed in writing.

C. All amounts are exclusive of VAT (where applicable).

6. Acceptable Use

You agree not to:

A. Use our Services for unlawful or harmful purposes.

B. Misuse or attempt to disrupt our systems.

C. Resell or sublicense our Services without written consent.

7. Intellectual Property

A. All content, trademarks, and technology in Wisemate remain our property.

B. You retain rights to your own business data provided to our Services.

8. Data Protection & Privacy

A. We process personal data in accordance with the UK GDPR and Data Protection Act 2018.

B. For details on how we handle data, please see our Privacy Policy.

9. Limitation of Liability

A. We provide our Services "as is" and do not guarantee uninterrupted or error-free operation.

B. To the maximum extent permitted by law, Wisemate is not liable for any indirect, incidental, or consequential damages.

C. Our total liability will not exceed the fees paid by you in the last 12 months.

10. Termination

A. You may cancel your account at any time.

B. We may suspend or terminate your access if you breach these Terms.

11. Governing Law

A. These Terms are governed by the laws of England and Wales.

B. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

For any questions about these Terms, contact us at: support@wisemate.co.uk